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Request to bookThe Crystal
Featuring a private patio or balcony, all units at The Crystal have air conditioning and modern furnishings. They come equipped with satellite TV, a dishwasher, tumble dryer and a washing machine.
The Crystal is located 30 km from Cape Town International Airport. An airport transfer shuttle is available upon request.
This is our guests' favourite part of Cape Town, according to independent reviews.
TO NOTE WHEN BOOKING:
- A 2-night minimum length of stay applies.
- A damage deposit of ZAR 1000 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
CHECK-IN / CHECK-OUT:
- Check-in time is between 15h00 - 00h00
- Check out time is by 11h00
- Requests for early arrival or late check out must be made directly with the Hotel
- Every effort will be made to accommodate the request however the Hotel reserves the right to levy an additional charge to accommodate different check-in /out times.
CANCELLATION POLICY:
The member has the right to cancel a booking but the following penalties will apply:
- Between 47 and 31 days prior to the arrival date, the member will be charged 50% of the portion of the cancelled booking value should the booking be cancelled;
- Between 30 and 0 days prior to the arrival date, the member will be charged 100% of the portion of the cancelled booking value should the booking be cancelled;
- No shows will be charged for in full.
PEAK SEASON:
- Between 90 days prior to the arrival date, the member will be charged 100% of the portion of the cancelled booking value should the booking be cancelled;
PREPAYMENT:
- You'll be charged a prepayment of 50% of the total price after reservation.
- A total of 100% is required 30 days before arrival of booking, but 100% payment is required 90 days before arrival of booking in Peak Season.
- 100% prepayment for all 1 night stays
CHILDREN & BEDS:
Additional persons may share in selected apartments, subject to availability and must be requested at the time of booking.
Additional persons sharing pay the applicable per person sharing rate, per night.
Sharing details:
- 0 - 2 years - Cot provided in apartment (R350)
- 3 years and older - Sofa Bed or Daybed provided in apartment. (R600 - R800 varies depending on the Season)
- Sofa Bed accommodates 1 adult or 2 children under the age of 12 years. Daybed accommodates 1 additional person.
Where additional person sharing have not been requested at time of booking, sharing cannot be guaranteed.
Should the maximum number of guests exceed the apartment configuration upon arrival, additional accommodation will be reserved and charged.
All cots and extra beds are subject to availability.
NOTE: Name change on the booking can be done for an additional R500 should the member not travel with.
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
Do I need the whole amount available in my wallet
You do not need to have the whole amount available in your travel wallet. Any outstanding amount may be settled by EFT
Can I pay cash upfront?
Yes, you can pay cash upfront. Even if you have the full, or partial amount in your travel wallet, if you choose to you may pay for your trip entirely with case, sent to us by EFT
Can I get a refund if I can't make my trip?
Yes, a full or partial refund may be applicable to you if you are no longer able to make your trip. An important note: Whether you can be refunded, and how much you can be refunded, depends on the terms and conditions of the travel package and accommodation where you have booked.
Does the total include flights and visas?
No. Flights and other travel items are arranges separately from your travel package and will therefore be at an additional cost, unless otherwise stated in the package you have chosen.
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